Problem:

Not receiving Nixle email publications.

Root Cause:

Email delivery issues are caused by any of the following:

1. Registered with the incorrect email
2. Email address not registered
3. Nixle emails rejected by server
4. Email address rejected as unsafe sender

Solution:

• If originally the account was registered by text message, confirm that an email address was associated with the account by logging into https://local.nixle.com/login/.
• Select the Settings tab from the right-hand side.
• Ensure an email address is showing in the email field, if not enter the email. 
• Select Save.

• If the email is being received by a work domain, the Nixle address may be blocked by the email server.
• Contact your IT team to ensure the Nixle email is on the allowed list for the email server. 

• Some personal email address providers mark emails as unsafe senders when emails are sent with links.
• Contact your email provider to find out how to add Nixle to the list of safe senders for your account.