It is possible to update the Agency Logo, however, Nixle users will NOT be able to make changes to their agency logo.

To find out more, please visit Nixle: Can a Nixle agency logo be changed?

To view the agency's account information, follow these steps:

1. Log in to the agency at agency.nixle.com.
2. Choose My Account from the upper right-hand corner.
3. Choose Account Information from the menu bar. 

1. Log in to agency.nixle.com.
2. Click on Message Center.
3. Click on the Email Template sub-tab.
4. Enter the desired text or delete the text in the Business Tag Line text box.
5. Click Preview Template to ensure the email header is configured as desired.
6. Click Save.

An agency may have as many caller IDs as desired and may add, update or remove them by emailing securedesk@nixle.com.

It is possible to personalize the voice greeting for Nixle 360 accounts. However, Nixle users will NOT be able to make changes to their voice greeting themselves.
To find out more, please visit Nixle: Voice Greeting

1. Log in to the Nixle account at agency.nixle.com.
2. Choose My Account from the upper right-hand corner.
3. Choose Account Information from the menu bar.
4. Choose Facebook Settings.
5. Choose Connect to Facebook.
6. Log in to the Facebook account.
7. Select the locations to post the Nixle publications and choose Select Destination(s). 

1. Log in to the Nixle account at agency.nixle.com.
2. Choose My Account from the upper right-hand corner.
3. Choose Account Information from the menu bar.
4. Choose Twitter Settings.
5. Choose Login with Twitter.
6. Enter the Twitter account credentials and choose Authorize app.

1. Log in to your agency at agency.nixle.com.
2. Choose My Account from the upper right-hand corner.
3. Choose Account Information from the menu bar.
4. Choose Facebook Settings.
5. Choose Revoke Permission.
6. Choose Okay.

To unlink Twitter, follow the steps listed below:

1. Log in to your agency at agency.nixle.com.
2. Choose My Account from the upper right-hand corner.
3. Choose Account Information from the menu bar.
4. Choose Twitter Settings.
5. Choose Unlink your Twitter account.

• Text Message
• From Your Homepage
• From Your Nixle Messages
• Tip Watch Hotline

Creating a Keyword for Tipping

To allow residents of your Nixle Wire group to anonymously submit tips, a keyword for the group must first be created. If a keyword has already been created for opt-in use, please skip to the next section. To create the keyword, follow these steps after logging in to your agency:

1. Choose Groups from the menu bar.
2. From the Keyword column, choose Add One Now from your Nixle Wire group's row.
3. Enter the preferred keyword in the text field and then click Save Group.

Submitting a Tip

Once the Wire group's keyword is created, the residents can now anonymously submit tips to the agency from their cellular phone by texting their tip to 888-777. 
Their tip information must be preceded by TIP [KEYWORD]. An example text tip to an agency whose keyword was ALPHA would look like this: TIP ALPHA tree branch down at Wooster and Main.

Tipping Notification Settings

Agency users can specify how they are notified when a tip is either submitted or modified by following these steps:

1. Log in to agency.nixle.com.
2. Choose My Account.
3. Choose Personal Information.
4. Under Tipping Settings, check the boxes for the notification methods for When Tipsters submit information and/or when Agency Users modify tips.
5. Choose Save.

To find out more, please visit Nixle: Tipping Service

Requesting a Tip from a Message

• When the tip was received
• How the tip was sent
• Status
• A link to the message the resident provided a tip to (if applicable)
• Whom the tip is assigned to

To find out more, please visit Nixle: Disabling Tipping (Removes Email Footer Prompting for Tips)

1. An organization in the United States with approval from their State Emergency Management Agency.
2. The interoperable software developer has executed a Memorandum of Agreement (MOA) with FEMA for system testing. See the IPAWS-OPEN Developers list posted at http://www.fema.gov/library/viewRecord.do?id=5670
3. If your organization and interoperable software system meet the criteria, complete the attached MOA application form and return to ipaws@fema.dhs.gov. Please indicate "Operational COG Application" in the subject line of your email.

Creating New User

Agency Admin's (with Administrator permissions) can follow the steps below to invite a new user:  

1. Login to https://agency.nixle.com/login/
2. Select My Account in the top right-hand corner
3. Click the Users tab 
4. Select the blue Invite New User button 
5. Enter the new user's Full Name and Email Address
6. Select the Permissions required for the new user
7. Click Send Invitation 

To find out more, please visit Nixle: Creating A New Nixle Agency User

1. Login to https://agency.nixle.com/login/
2. Select My Account in the top right-hand corner
3. Click the Users tab 
4. Locate the user to remove
5. Click the  icon to edit, and the  icon to remove. 

• Administrator for Agency (Administrators can invite new users & change account settings)
• Private Group Permissions (User can create, manage, and publish to private groups)
• Public Group Permissions (User can create, manage, and publish to public groups)
• Tipping (User can view anonymous tips and interact with tipsters via email and text message)

To reset the password for your Nixle user account, please follow these steps:

1. Go to https://agency.nixle.com/login/
2. Select Forget your password?
3. Enter the email address associated with the user account
4. Click the Reset My Password button
5. Click the link in the corresponding email
6. Confirm your new password and choose Change My Password.

1. Login to https://agency.nixle.com/login/
2. Select My Account in the top right-hand corner
3. Click the Personal Information tab 
4. Update the Cell Phone or Phone as required
5. Click Save

1. Login to https://agency.nixle.com/login/
2. Select My Account in the top right-hand corner
3. Click the Personal Information tab 
4. Click Edit Emails
5. To add a new email click Add New Email
6. To remove an email address, click Delete

More than one agency 

If a registered Nixle user requires access to another agency, they can use their existing log in to access the other agencies.
When an invitation has been received to register for another agency, simply log in with the existing account, and the agency will be added to the user's profile.
To then switch agencies, follow the steps below;

1. Login to https://agency.nixle.com/login/ 
2. In the top right-hand corner, locate the Switch Agency dropdown
3. Select the required agency 
4. After a minute, the new agency will load

To find out more, please visit Nixle: User's With Multiple Agencies

Two-factor authentication uses cookies to remember the account information. If the account information is always required, enable cookies for the browser.

An alternative to utilizing two-factor authentication is permit listing. To do so, please email the support team (securedesk@nixle.com) the internal IP address for each workstation that accesses the Nixle account.

Resolving New User Invitation Errors

To successfully send the new user invitation to the new user's email address when you see the error "User has already joined the agency", follow the below steps:

1. Log in to agency.nixle.com.
2. Choose My Account from the top of the page.
3. Choose the Edit Emails link from the Personal Information pane.
4. Choose Delete for the agency.admin@mail.com email address.
5. Choose Delete to confirm.

To find out more, please visit Nixle: Resolving New User Invitation Errors

Two-factor verification 

Nixle is dedicated to ensuring that agencies' published messages are from an authentic source and not the result of falsified credentials or compromised accounts.

The two-factor verification process explained in greater detail as follows:

1. An agency user or administrator logs in to their agency website from an unrecognized device or internet browser.
2. The agency user or administrator chooses to send a verification code to either an email account under their control or to a mobile phone in their possession.
3. The agency user or administrator receives the code and then enters it with their login credentials on the agency website.

To find out more, please visit Nixle: Two Factor Verification

Nixle EngageBridge allows both State and Local Government customers, as well as Nixle-for-Business customers, to easily send notifications from the field to Nixle group contacts. Public Safety agencies will be able to quickly generate a publication to their Nixle Wire group using the "Quick Message" option. Messages will be sent via SMS and include a link to a web publication if there are more than 17 available characters.