Nixle: Troubleshooting Guide for Nixle Resident


Troubleshooting guide for Residents requests in Nixle


See the table below for explanations of common issues and requests, and the steps to resolve them.



Troubleshooting Steps

Subscribing to Nixle publications

There are multiple ways to subscribe to Nixle. Residents can register via:

To find out more, please visit How to Subscribe to Nixle Alerts

Unsubscribe from Nixle

There are multiple ways a resident can unsubscribe from Nixle:

  • Unsubscribe from text messages from all ZIP codes and keywords by texting STOPALL to 888777 and following the prompts.

  • Click the unsubscribe link found at the bottom of a Nixle email notification.

  • Adjust account settings by logging in at

To find out more, please visit Nixle: How to Unsubscribe Residents from Nixle

Re-subscribing to Nixle publications

To re-subscribe to Nixle publications, please follow these steps:

  1. Log in to the account at

  2. Select the Settings tab from the right-hand side.

  3. Check the checkboxes for the publishers desired to receive notifications from.

  4. Select Save.

Io find out more, please visit Nixle: Re-subscribing to publications

Adding an email address to Nixle via SMS

It is possible to add an email address to a Nixle resident profile via SMS, by following the steps below: 

  1. Send an SMS message with the word "email" to 888-777 to first verify if an email is registered.

  2. After receiving a response, reply with an email address to receive email publications.

To find out more, please visit Nixle: Can residents add an email address to their Nixle profile via SMS?

Receive publications from unwanted agencies

When registering to receive alerts with a zip code, there may be overlap from a neighboring city or other agency.
In order to stop any overlap of unwanted publications, follow the steps below:

  1. Login to

  2. Click on the Settings tab.

  3. Click on the desired zip code on the left-hand side of the page.

  4. De-select the checkboxes next to the desired agencies to unsubscribe from.

  5. Click Save.

To find out more, please visit Nixle: How can residents ensure they only receive Nixle publications from one city?

Unable to Join Group with Passphrase

Text nixle.clear to 888777, this will clear the history, and you can then text the passphrase again. 

To find out more, please visit Nixle: Unable to Join Group with Passphrase

Not receiving SMS publications

SMS delivery issues are caused by any of the following:

  • Registered with the incorrect number

  • Carrier blocking short code

  • SmartPath

  • Number has not been opted in for SMS messages

  • New Cell Provider

To find out more, please visit Nixle: Not receiving SMS messages

Submitting a TIP There are two ways to submit an anonymous TIP to an Agency, via SMS and webpage submission.
To find out more, please visit Nixle: Submitting A Tip
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