Problem:

Sending a new user invitation to a Nixle agency results in the following error:

User has already joined the agency as <name of user>

Root Cause:

The email address that the new user invitation is to be sent to is already in use by another a current agency user.

The example below shows that an agency user named Karen Crowder had joined the agency using the agency.admin@mail.com email address.

Solution:

Using the example above, to successfully send the new user invitation to the "agency.admin@mail.com" address, Karen Crowder would follow the below steps:

1. Log in to agency.nixle.com.
2. Choose My Account from the top of the page.
3. Choose the Edit Emails link from the Personal Information pane.
4. Choose Delete for the agency.admin@mail.com email address.
5. Choose Delete to confirm.