Two-factor authentication uses cookies to remember your account information. If you are being asked for your account information, enable cookies for your browser. The links below provide information on enabling cookies for popular browsers:

• Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
• Microsoft Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: http://www.macworld.co.uk/how-to/mac/how-enable-cookies-mac-3462635/

An alternative to utilizing two-factor authentication is permit listing. To do so, please email our support team (securedesk@nixle.com) the internal IP address for each workstation that accesses your Nixle account.

To find the IP address of a workstation, please follow these steps:

1. Log in to agency.nixle.com on the workstation you want to permit list.
2. Choose My Account from the top right corner.
3. Choose Account Information from the menu bar.