Nixle: Why Am I Repeatedly Being Asked For My Nixle Account Login Information?

Question:

Why am I repeatedly being asked for my Nixle account login information?

My browser is unable to retain cookies and I do not wish to utilize two-factor authentication. How can I access my Nixle account?

Answer:

Nixle IP Address

Two-factor authentication uses cookies to remember your account information. If you are being asked for your account information, enable cookies for your browser. The links below provide information on enabling cookies for popular browsers:

An alternative to utilizing two-factor authentication is permit listing. To do so, please email our support team (securedesk@nixle.com) the internal IP address for each workstation that accesses your Nixle account.

To find the IP address of a workstation, please follow these steps:

  1. Log in to agency.nixle.com on the workstation you want to permit list.
  2. Choose My Account from the top right corner.
  3. Choose Account Information from the menu bar.
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