Question:
How can I ensure my voice messages are delivered to all of my contacts?
Answer:
If a contact has already subscribed to Nixle via text, then they will have "No Voice Msgs" configured on their account by default. However, inputting the contact with a mobile and/or home number will enable voice messages for them (as of the Nixle Summer 2016 release). If you find a contact that is not receiving your voice notification, the resident can login to local.nixle.com to update their account settings, or you can update their contact information for them.
Solution for Residents:
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Your Nixle account preferences are managed at local.nixle.com. If you subscribed to Nixle via text and do not have a Nixle account, text the word PASSWORD to 888777 to receive a temporary password, then login to local.nixle.com. |
- Login to https://local.nixle.com/settings/account/.
- Under Voice Messages, select your Home and/or Cell number.
- Choose the Save button to save your settings.
Solution for Agency Admins:
- Follow the steps in this KB article to "add contacts by input": Adding New Contacts to a Nixle Group.
- When adding the resident's contact information, make sure to include a mobile and/or home phone number.
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