Why did my agency text message not reach a specific resident?
What can I check to see whether or not a resident should have received a message from my agency?
There are a number of factors that determine whether or not a resident receives a message. Here are some things you can check:
- Verify that the phone number (or the resident) is a member of the specific public or private groups associated with the Nixle message.
- If any geo-filtering tools were used to send the message, make sure that the resident meets the criteria of the geographical area selected.
- Make sure that the subscriber that missed the message has not opted out of receiving messages, and that they do not have a "quiet time" configured that would conflict with the message.
- If a community message type was used, it will only reach those residents whose preferences include receiving community messages. By default, a resident is subscribed only for advisory and alert type messages when they register for Nixle.
If further troubleshooting is necessary, please email the Nixle Technical Support Team at email@example.com and provide the phone number and the publication information related to your issue.