Question:

What is the difference between message expiration and a deactivated message?

How do I deactivate a message my agency has published?

Answer:

Nixle Message Expiration

• The message expiration is an optional value assigned at the time a message is created.
• This value is displayed for web messages to mark when the message is no longer needed.
• Message expiration defaults to 24 hours after the message is delivered.
• The status of a message is not changed from "active" to "deactivated" based on the message expiration.
• The public visibility of a message is not changed by the message expiration, meaning that messages appearing in widgets and the Nixle Wire are still visible after the message has expired.

Deactivated Message

• The public visibility of a message is changed by deactivation, meaning that messages appearing in widgets and the Nixle Wire are not visible.
• Deactivating a message discontinues any voice calls remaining in the dial portion.
• Deactivated messages cannot be reactivated.

To deactivate a message: Log in to your account at agency.nixle.com. Choose Message Center from the menu bar. Choose Sent Messages from the sub-menu bar. Locate the message you wish to deactivate, and click . Choose Deactivate Message.