Diane McCoy
Articles
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Nixle: Setting Contact Information for Messages
Question: Can I set the default contact information for my agency when sending email and web messages? How can I change the contact information that appears in email and web messages? Answer: ...
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Nixle: SmartPath Email Template for Residents
The attached document contains a customizable template for use in the distribution of information about Nixle SmartPath to your communities. SmartPath Email Template Dear Nixle Subscriber, Nixl...
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Nixle: Requesting Replies from Private Groups
Question: How can I request replies to messages sent to private groups? How can I access the message replies? Answer: NOTE: Replies are only recorded when the Request reply checkbox is se...
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Nixle: Nixle & Internet Explorer Compatibility View
Question: Should Internet Explorer Compatibility View be enabled or disabled when accessing the Nixle Support Center? Answer: Compatibility View helps correct display issues found in later versi...
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Nixle: Sent Message Availability
Question: How long are sent messages available? Where can I access my sent messages? Answer: Sent Nixle messages will remain available in perpetuity and can be accessed by following the steps l...
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Nixle: Using the Point & Radius Feature to Geofilter Nixle Messages
Question: How can I limit my message audience to residents within a given distance of an address? Why are messages being sent to residents outside of my agency's ZIP codes? Answer: NOTE: A...
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Nixle: Messaging Frequency & Etiquette
Question: Is it okay for an agency to send a text message in the middle of the night? How frequently should an agency send notifications? Answer: Residents have the ability to set "blackout" ti...
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Nixle: Published Message Options
Question: What are the differences between the actions I can take on a published message ("Deactivate", "Stop Calls", "Send Update", "Send Cancellation")? Answer: The actions available for Nixle...
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Nixle: Alert Test Messages
Question: What are "System Test" messages? How are test messages indicated as such? Answer: Sending system test messages is important for ensuring that your agency is prepared to create and sen...
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Nixle: Message Response Time Limit
Question: How long does a message recipient have to reply to a Nixle message? Why are message recipients asked to join Nixle after replying to a message? Answer: Message recipients have two hou...