Diane McCoy

Nixle: Published Message Options

1. Knowledge
2. Agency
3. Message Center

Question: What are the differences between the actions I can take on a published message ("Deactivate", "Stop Calls", "Send Update", "Send Cancellation")? Answer: The actions available for Nixle...

• Edited September 25, 2023 23:50
• 1 follower
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Nixle: Alert Test Messages

1. Knowledge
2. Agency
3. Message Center

Question: What are "System Test" messages? How are test messages indicated as such? Answer: Sending system test messages is important for ensuring that your agency is prepared to create and sen...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
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Nixle: Message Response Time Limit

1. Knowledge
2. Agency
3. Message Center

Question: How long does a message recipient have to reply to a Nixle message? Why are message recipients asked to join Nixle after replying to a message? Answer: Message recipients have two hou...

• Edited September 25, 2023 23:50
• 1 follower
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Nixle: Testing Voice Dialing

1. Knowledge
2. Agency
3. Message Center

Question: How should Nixle's voice dialing system be tested? What should an agency be aware of when using the Nixle Dial system? Answer: Attached is a document that contains a customizable temp...

• Edited September 25, 2023 23:50
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Nixle: Can a Nixle Message Be Sent to Recipients Using the Everbridge Mobile App?

1. Knowledge
2. Agency
3. Message Center

Question Can Nixle messages be sent to recipients using the Everbridge Mobile App? Answer Yes. Nixle publications sent to the Nixle Wire (Main Public Group) will route the message to Everbridge Mob...

• Edited August 27, 2024 19:36
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Nixle: Adding YouTube Videos to Nixle Publications

1. Knowledge
2. Agency
3. Message Center

Question How can I add a YouTube video to my Nixle publication? Is there a limit to how many YouTube videos can be in my message? Is there a size limit for a YouTube video? Answer YouTube videos ca...

• Edited July 12, 2024 14:40
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Nixle: Embedding Links in Nixle Messages

1. Knowledge
2. Agency
3. Message Center

Question: How do I embed a link in a Nixle message? Will URLs in the web message be hyperlinked? Answer: Any URL containing the "http://", "https://", or "www" prefix will be displayed as a hyp...

• Edited September 25, 2023 23:50
• 1 follower
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Nixle: Creating Message Templates

1. Knowledge
2. Agency
3. Message Center

Question: How can I create a Nixle message template? Answer: To create a message template, follow the steps listed below: Log in to your agency at agency.nixle.com. Create a public or private ...

• Edited September 25, 2023 23:50
• 1 follower
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Nixle: Translated Nixle Message Recipients

1. Knowledge
2. Agency
3. Message Center

Question: How are recipients of a translated Nixle message determined? Do all message recipients receive the translated version of a message? Answer: NOTE: Translated messages are only ava...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
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Nixle: Voice Greeting

1. Knowledge
2. Agency
3. Configuration

Question Is it possible to change the agency's voice greeting on a Nixle voice call? Answer: NOTE: The Nixle Voice feature is only available on the Nixle 360 platform. Yes. However, Ni...

• Edited August 27, 2024 19:30
• 1 follower
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• 0 votes