Descriptions and links for the most commonly requested Nixle product user guides are provided below. Additional documentation is available by searching the Support Center.
Creating Quality Nixle Messages
A single-page PDF with the basic steps to creating a quality Nixle Message by asking "the 5 questions."
Increasing Your Subscriber Base
A two-page PDF guide with tips on how to get more of your residents signed up to receive your messages.
Nixle 360 User Guide
PDF copy of the Nixle 360 User Guide documentation, which includes screenshots and steps for using the Nixle 360 platform.
Nixle Connect User Guide
PDF copy of the Nixle Connect User Guide documentation, which includes screenshots and steps for using the Nixle Connect platform.
Nixle Engage User Guide
PDF copy of the Nixle Engage User Guide documentation, which includes screenshots and steps for using the Nixle Engage platform.
Nixle FAQ Guide
Please download this guide to review answers to frequently asked questions you might have during your onboarding.
Nixle Message Types
Single-page PDF with suggestions on how to choose the correct message type for your next Nixle message.
Nixle Onboarding Checklist
Print out this PDF and work your way through the list of onboarding tasks to ensure you are ready to use the Nixle platform
Resolving Facebook Permission Issues
A PDF guide to resolving the issue between Nixle and Facebook, caused by the recent Facebook change to business and organization pages.
Tip Watch Overview
A two-page PDF describing the Nixle Tip Watch feature, with details on how residents can submit anonymous tips to your agency.
This 2-page PDF guide provides you with some tips for composing and sending Nixle messages to residents.