Diane McCoy

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Recent activity by Diane McCoy
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  • Nixle: Opt-In Short Code

    1. Knowledge
    2. Citizens

    Question: Can the Nixle short code opt-in number (888777) be changed or customized? Answer: The 888777 short code Nixle uses for subscriber opt-ins is a dedicated number and can not be changed o...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Opt In Suggestions

    1. Knowledge
    2. Citizens

    Question: Is it better for residents to opt in or opt out for first-time Nixle subscription? What are the advantages of opting in versus opting out? Answer: How to best maintain your subscriber...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Missed Text Messages

    1. Knowledge
    2. Agency
    3. Message Center

    Question: Why did my agency text message not reach a specific resident? What can I check to see whether or not a resident should have received a message from my agency? Answer: There are a numb...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Message Widget Publications

    1. Knowledge
    2. Agency
    3. Message Center

    Question: Which of my agency's messages will the Nixle message widget show? Why aren't all of my agency's messages showing on our Nixle message widget? Answer: The Nixle message widget only dis...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Message Web Link

    1. Knowledge
    2. Agency
    3. Message Center

    Question: What is the link that appears below my text (SMS) message for? What does it do? Can the text portion of my message be a link to the entire message? Can I remove the link from my text m...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Message Expiration & Deactivating Nixle Messages

    1. Knowledge
    2. Agency
    3. Message Center

    Question: What is the difference between message expiration and a deactivated message? How do I deactivate a message my agency has published? Answer: Nixle Message Expiration The message expi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Message Types

    1. Knowledge
    2. Agency
    3. Message Center

    Question: How do I know which message type to select when creating my message? What are the differences between the three message types available? Answer: NOTE: Advisory and Community SMS...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Managing Agency Users

    1. Knowledge
    2. Agency
    3. Users

    Topic: Managing Nixle agency users. Description: To be able to make changes to any of the agency users in a Nixle Agency, the agency will require an Agency Admin with Administrator permissions. If...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Linking Multiple Facebook Accounts

    1. Knowledge
    2. Agency
    3. Message Center

    Question: Can multiple Facebook accounts be linked to our Nixle agency? Can our Nixle agency messages post on more than one Facebook account? Can our Nixle agency messages post on more than one F...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Internet Explorer Copy & Paste Limitations with Nixle Messages

    1. Knowledge
    2. Agency
    3. Message Center

    Question: Which message fields can I paste text into when creating a message in Nixle when using the Internet Explorer web browser? Answer: Text can be pasted into the SMS (Text Message) and Ema...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes