Diane McCoy

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Recent activity by Diane McCoy
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  • Nixle: Tipping Service

    1. Knowledge
    2. Agency
    3. Tipping

    Question: How do I use the Nixle tipping feature? Answer: Nixle's tipping feature allows residents to proactively connect with your agency by submitting anonymous tips via web form and text mess...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Tipping Hotline

    1. Knowledge
    2. Agency
    3. Tipping

    Effective 1/10/2018, Nixle no longer accepts anonymous tips via phone call. Nixle Engage and 360 continues to support tips via web and SMS but will not provide a phone number to call. Customers ar...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Tip Watch Overview

    1. Knowledge
    2. Agency
    3. Tipping

    Question: How can residents send tips to my agency? Answer: Building upon Nixle's award-winning messaging platform, Nixle’s Tip Watch allows residents to proactively connect with your agency by ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Subscriber Privacy

    1. Knowledge
    2. Agency
    3. Contacts and Groups

    Question: Why am I unable to view contact information for subscribers of my Nixle Wire group? Why is the mobile phone number of a contact in a group not completely shown? Answer: To protect the...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Supported Attachment File Types

    1. Knowledge
    2. Agency
    3. Message Center

    Question: What file types can I attach to a message? What does the "Not allowed filetype!" error message indicate? Answer: Supported attachment file types differ between the Nixle platforms: C...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Sending a Nixle IPAWS Message

    1. Knowledge
    2. IPAWS

    Question: What do each of the IPAWS (Integrated Public Alert & Warning System) sections do? Is there a reference guide for IPAWS messages? Answer: Once an agency receives its credentials from t...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Saving Login Information on iOS Devices

    1. Knowledge
    2. Citizens

    Question: How can I save my Nixle login information on an iPad or other iOS device? Answer: Follow these steps on your iOS device to save your Nixle login information: From the Settings screen...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Re-Subscribing to Publications

    1. Knowledge
    2. Citizens

    Question: How can I re-subscribe to Nixle publications? Answer: To re-subscribe to Nixle publications, please follow these steps: Log in to your account at local.nixle.com. Select the Settings...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Resolving Facebook Permission Issues

    1. Knowledge
    2. Agency
    3. Message Center

    Question: Why is my Nixle agency unable to post to Facebook? How do I resolve the permissions issue between my organization or business page on Facebook and Nixle? Answer: Recently, Facebook ch...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Nixle: Resident Support

    1. Knowledge
    2. Citizens

    Question: Is support provided for residents and agency subscribers? Answer: Please advise subscribers to send their questions to support@nixle.com. If you receive a Nixle inquiry directly, pleas...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes