Diane McCoy

Nixle: Nixle Outreach Welcome Message; A Customizable Template for Use in the Distribution of Information About Nixle to Communities

1. Documentation
2. Templates

Topic: Nixle Outreach Welcome Message; a customizable template for use in the distribution of information about Nixle to communities. Description: This Knowledge Base Article contains a customiz...

• Edited September 25, 2023 23:50
• 1 follower
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Nixle: Downloading Contacts From a Group

1. Knowledge
2. Agency
3. Contacts and Groups

Topic: How to download contacts from a Nixle Group.   Description: NOTE: Only imported or uploaded contacts will be included in the downloaded CSV file. The Nixle Wire Group does not have...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
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Nixle: How to Find the Publication ID of a Sent Publication in Nixle

1. Knowledge
2. Agency
3. Message Center

Topic: How to find the publication ID of a sent publication in Nixle. Description: Sometimes you may need to identify the publication ID of a sent publication. For example, Everbridge Technical ...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
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Nixle: Not Receiving Email Publications

1. Knowledge
2. Agency
3. Message Center

Problem: Not receiving Nixle email publications. Root Cause: Email delivery issues are caused by any of the following: Registered with the incorrect email Email address not registered Nixle email...

• Edited September 27, 2023 15:02
• 1 follower
• 0 comments
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Nixle: Sending Nixle Messages Generates the Error: "Application error: We are sorry. An internal application error occurred. We are working on solving the problem."

1. Knowledge
2. Agency
3. Message Center

Problem: Sending Nixle messages generates the error: Application error: We are sorry. An internal application error occurred. We are working on solving the problem. Root Cause: Nixle messages...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
• 0 votes

Nixle: Not Receiving Nixle SMS Messages

1. Knowledge
2. Agency
3. Message Center

Problem: Not receiving Nixle SMS messages. Root Cause: SMS delivery issues are caused by any of the following: Registered with the incorrect number  Carrier blocking short code SmartPath Numbe...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
• 0 votes

Nixle: Sending a New User Invitation to a Nixle Agency Results in the Error "User has already joined the agency as <name of user>"

1. Knowledge
2. Agency
3. Users

Problem: Sending a new user invitation to a Nixle agency results in the following error: User has already joined the agency as <name of user> Root Cause: The email address that the new user inv...

• Edited September 25, 2023 23:50
• 1 follower
• 0 comments
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Nixle: Agency Residents Are Not Receiving SMS Publications

1. Knowledge
2. Agency
3. Message Center

Problem Agency residents complained that are not receiving SMS publications. Root Cause Nixle sends SMS notifications from the "short code" 888777. A short code is a special phone number that makes...

• Edited March 12, 2024 15:37
• 1 follower
• 0 comments
• 0 votes

How to Update the Agency Logo And/or Agency Name in the Everbridge Mobile Application (EMA)

1. Knowledge
2. Agency
3. Account Information

Topic: How to update the Agency Logo and/or Agency Name in the Everbridge mobile application (EMA). Description: NOTE: The Agency logo can only be updated when the request has been made by an Agen...

• Edited November 04, 2023 21:09
• 1 follower
• 0 comments
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Nixle: Technical Support Services Guide

1. Documentation
2. Guides

Everbridge is committed to helping our clients achieve and maintain performance excellence. As part of our commitment, it is our goal to improve the Nixle services by managing and resolving your t...

• Edited August 28, 2024 17:12
• 1 follower
• 0 comments
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